Janice’s response:
Hello Madelaine,
Thank you so much for your email. We did not realize the escutcheons were included with the ladder, therefore, we don’t need them, as you predicted. As for the anchor sockets, please send them. From looking at the old ladder, it looks like it was installed using anchor sockets so to be on the safe side, my husband thought it would be best if we had them in case we needed them. Not sure if we can return them if we don’t need them.
Again, thank you very much for bringing this to my attention. Not often I run across a business that would check with a customer first.
Regards,
Janice T